Frequently Asked Questions

Accounts

• How do I change my email address?
• How to I create an account?
• I already created an account, but the system says I do not have an account.
• I have two different virtual.AISTATS.org accounts, can you merge them?
• I've forgotten my virtual.AISTATS.org password. How do I login?
• Where are unicode characters allowed?

Credit Card Payments

• How is my credit card information protected?
• I should have received a refund by now, but it's not on my credit card activity. Where is my refund?
• Why was my credit card payment declined?

Exhibitors FAQ

Onsite At the Conference

• Badge Replacement Policy
• Coat Check, Luggage Check
• Lost and Found
• Safety at the Conference

Papers

• Author Registration
• Poster Instructions

Registration

• Cancellation Policy
• Can I get a refund for my registration if my VISA is denied?
• Discount for Full Time Students
• How do I change or cancel my registration?
• How should I register if I am an author on an accepted paper?
• How to get an updated Registration receipt?
• Transfer Policy
• What types of payments do you accept?

Travel and Attendance Documents

• Can I get a PE Certificates for India?
• How get a Visa Letter of Invitation
• How to I get a certificate of attendance?